SHIPPING POLICY

To ensure that your package is properly delivered and that you receive your order within the estimated time frames, please make sure your shipping address is entered correctly and includes all required information. Correct street numbers, building or apartment numbers, postal codes, and other applicable delivery information are important to ensure timely delivery.

NewMew is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete address information provided by the customer at checkout, except where otherwise required by applicable law.

PO BOXES

We ship to PO Boxes where supported by the applicable carrier. Please note that expedited shipping options may not be available for PO Box addresses.

CARRIERS

We work with trusted shipping carriers to deliver your orders. Carrier options may vary depending on the destination, and NewMew reserves the right to select or change carriers when necessary.

INTERNATIONAL SHIPMENTS

For international shipments, NewMew may work with third-party logistics providers, customs brokers, or other service providers to facilitate international delivery and customs clearance.

Unless otherwise stated at checkout or for a specific destination, NewMew covers applicable customs duties, import taxes, and import-related charges associated with the original delivery so that customers are not required to pay additional import charges upon delivery.

This does not include costs associated with returning an unwanted item, except where NewMew is required to bear those costs under applicable consumer law.

BELGIUM SHIPPING, TAXES AND IMPORT CHARGES

Orders delivered to Belgium are processed in EUR.

For orders shipped to Belgium, applicable import duties, import taxes, customs clearance charges, and carrier handling fees associated with the original delivery are covered by NewMew.

Customers will not be required to pay additional import duties, import taxes, customs clearance charges, or carrier handling fees when the order is delivered.

This does not include the cost of returning an unwanted item.

If you exercise an applicable EU/EEA right of withdrawal, you are responsible for the direct cost of returning the item in accordance with our Return & Refund Policy, unless NewMew has agreed to cover that cost or applicable consumer law requires us to do so.

If an item is defective, damaged, incorrect, or otherwise non-conforming, please contact us before returning it. Where applicable consumer law requires NewMew to bear the return or remedy-related costs, you will not be required to pay those costs.

For more information about returns and applicable EU/EEA consumer rights, please refer to the Additional Rights for EU/EEA Customers section of our Return & Refund Policy.

PROCESSING TIME

All orders require processing time before shipment. Processing time is separate from shipping transit time.

Standard Orders:
After payment has been authorized and verified, orders typically require 3 business days (excluding weekends and holidays) for processing.

Processing Estimates:
During periods of high order volume, processing may occasionally take up to 5 business days.

Custom or personalized orders may require additional production time. Where applicable, estimated production or delivery information will be communicated separately.

SHIPPING RATES & DELIVERY TIMES

Estimated delivery times are calculated from the date your order is shipped, not the date the order is placed.DestinationEstimated Transit TimeUnited States (US)7–13 Business DaysCanada, Europe, Australia, New Zealand7–15 Business DaysOther Worldwide DestinationsUp to 15 Business Days

Tracking:
Once your order has shipped, you will receive a confirmation email containing tracking information where tracking is available.

Domestic & International Shipping:
NewMew works with USPS, UPS, and other reliable local and international shipping partners depending on the destination. Alternative carriers may be selected when necessary.

Shipping Costs:
Final shipping costs are calculated and displayed during checkout before you complete your purchase.

SHIPPING FEES

For returns made under our general change-of-mind return policy, original shipping charges are generally non-refundable unless otherwise required by applicable law.

For eligible EU/EEA withdrawals, we will refund the original delivery costs where required by applicable law, up to the cost of the least expensive standard delivery option offered for the order. Additional costs resulting from the customer's choice of express, expedited, or upgraded delivery are not refundable where permitted by applicable law.

If you refuse delivery of a shipment without exercising an applicable statutory right or without contacting us regarding a delivery problem, you may be responsible for applicable original shipping and return shipping costs, to the extent permitted by law.

PRODUCT QUALITY & COMMERCIAL WARRANTY

At NewMew, every piece is carefully handcrafted and inspected before shipment.

In addition to any statutory rights you may have, NewMew offers a 30-day commercial warranty for manufacturing defects and quality issues.

If your item arrives with a manufacturing defect or develops a covered quality issue within 30 days of delivery, please contact us at suppor@newmew-handmade.com with photos and relevant details.

Depending on the circumstances, we may provide:

Free replacement of the defective item;
Free repair when possible; or
Another appropriate solution.

This commercial warranty does not cover damage caused by improper use, accidents, exposure to water, chemicals or perfume, normal wear and tear, or improper storage.

This 30-day commercial warranty is provided in addition to, and does not limit or replace, any mandatory statutory consumer rights or legal guarantees that may apply to your purchase.

EU/EEA consumers may have additional statutory rights regarding defective or non-conforming goods. Please refer to our Return & Refund Policy for further information.

DELIVERY CLAIMS

If your package has not arrived, or if tracking information shows that your order has been delivered but you have not received it, please contact us at suppor@newmew-handmade.com as soon as possible and preferably within 10 days of the reported delivery date.

We will assist you in reviewing the delivery information and, where appropriate, contacting the carrier or initiating a carrier investigation.

Carrier investigations may take up to 30 days, depending on the shipping provider and circumstances.

Delivery Responsibility:
If tracking shows that a package has been delivered but you have not received it, please contact us so that we can review the circumstances and assist you.

The availability of a refund, replacement, or other remedy will depend on the circumstances of the delivery issue and any applicable consumer protection laws.

Nothing in this section limits any mandatory statutory rights available to consumers under applicable law.

OUT OF STOCK ITEMS

If your order contains multiple items and one or more items become unavailable, we will notify you and issue a refund for the unavailable items to your original payment method.

Available items in the same order may still be shipped unless otherwise agreed.

RESERVED RIGHTS REGARDING SHIPPING & ORDERS

To protect our customers and our business, NewMew reserves the right, where permitted by applicable law, to:

Request additional information to verify a shipping or billing address if we are unable to process or verify an order.

Review, limit, refuse, or cancel orders in cases involving:

Suspected fraudulent or unauthorized activity;
Abuse of our return or refund policies;
Returns involving items that have been improperly worn, altered, damaged, or are missing components;
Activity that may compromise the security of our store or payment systems.

Any exercise of these rights will be subject to applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory statutory rights available to consumers se policies.

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