RETURN & REFUND POLICY

At NewMew, we want you to feel confident shopping with us. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your item, subject to the conditions below.

To request a return, please contact us at suppor@newmew-handmade.com before sending your item back. Items returned without first contacting us may not be accepted.

Once your return request is approved, we will provide the appropriate return address and instructions.

RETURN CONDITIONS

To be eligible for a return, the item should be returned in its original condition and include any accessories, tags, and packaging where reasonably possible.

Please handle and package returned items carefully to prevent damage during transit.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for unwanted items or change-of-mind returns.

We recommend using a trackable shipping service and keeping your proof of shipment.

We do not charge restocking fees.

ORDER CANCELLATIONS

If you wish to cancel or modify your order, please contact us at suppor@newmew-handmade.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered production or has been shipped, cancellation may no longer be possible.

Custom or personalized orders may enter production shortly after confirmation and may therefore not be eligible for cancellation once production has begun.

This cancellation policy does not limit any mandatory rights available under applicable consumer law.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged during transit, or if you received the wrong item.

Please email suppor@newmew-handmade.com with your order information and photos showing the issue.

Depending on the circumstances, we may provide a replacement, repair, refund, or another appropriate solution.

Where applicable consumer law requires us to cover the cost of returning defective, damaged, incorrect, or non-conforming goods, you will not be required to pay those return shipping costs.

RETURN LOCATIONS

We work with return locations in Asia and the United States.

Please do not send a return before contacting us. The appropriate return address and instructions will be provided after your return request has been reviewed.

REFUNDS

Once your return has been received and inspected, or once we have otherwise confirmed that a refund is due, we will notify you.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

For returns made under our general 30-day change-of-mind policy, original shipping charges are generally non-refundable unless otherwise required by applicable law.

CHANGE-OF-MIND RETURNS

For eligible non-customized products, you may request a return within 30 days after delivery if you change your mind about your purchase.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning a change-of-mind item.

Custom-made or personalized items may not be eligible for change-of-mind returns where they have been created specifically according to your requested design, specifications, or personalization.

ADDITIONAL RIGHTS FOR EU/EEA CUSTOMERS

The following section applies to eligible orders delivered to consumers in the European Union or European Economic Area.

These rights are provided in addition to our general return policy. If there is any conflict between this section and our general policies, applicable mandatory consumer law will prevail.

14-DAY RIGHT OF WITHDRAWAL

EU/EEA consumers generally have the right to withdraw from an eligible online purchase within 14 days without providing a reason.

For goods, the withdrawal period generally begins on the day the customer, or a designated third party other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at suppor@newmew-handmade.com within the applicable withdrawal period and clearly state your decision to withdraw from the purchase.

After notifying us, you must return the goods without undue delay and no later than 14 days after informing us of your decision to withdraw.

Please contact us before sending the goods so that we can provide the appropriate return address and instructions.

CONDITION OF RETURNED GOODS

You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose.

Where reasonably possible, please return the item with its original accessories, tags, and packaging.

EU/EEA RETURN SHIPPING COSTS

For an eligible change-of-mind withdrawal, the customer is responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining proof of shipment.

For defective, damaged, incorrect, or non-conforming goods, we will cover return-related costs where required by applicable consumer law.

EU/EEA REFUNDS

For a valid withdrawal, we will refund the purchase price and, where required by applicable law, the cost of the least expensive standard delivery option offered for the original order.

Additional costs resulting from choosing express, expedited, or another more expensive delivery method instead of our least expensive standard delivery option are not refundable.

We will make the reimbursement without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

CUSTOM AND PERSONALIZED ITEMS

The statutory right of withdrawal does not apply where an applicable legal exception applies, including goods made to the customer's specifications or clearly personalized.

This may include custom-made or personalized jewelry created specifically according to a customer's requested design, specifications, or personalization.

This exception does not limit your statutory rights if an item is defective, damaged, incorrect, or otherwise does not conform to the contract.

LEGAL GUARANTEE FOR EU/EEA CUSTOMERS

Our 30-day return policy and any NewMew commercial warranty are provided in addition to applicable statutory consumer rights.

Nothing in our commercial policies limits or replaces any mandatory legal guarantee or statutory remedies available to EU/EEA consumers for defective or non-conforming goods.

Depending on applicable consumer law, these remedies may include repair, replacement, price reduction, or refund.

Nothing in this policy limits any mandatory statutory rights available to consumers under applicable law.

CONTACT US

For returns, cancellations, damaged items, or questions about this policy, please contact:

NewMew Customer Support
Email: suppor@newmew-handmade.com