FAQS

💔 What happens if I accidentally break my jewelry?

We feel truly grateful for every order you trust us with. Each piece is handcrafted with great care and love.

Within 30 days of purchase, if you notice any manufacturing defect, we will gladly repair your jewelry at no extra cost.

We also understand that accidents can happen. If your NewMew Jewelry needs repair due to normal wear or accidental damage, we are happy to assist with repairs free of labor charges.

Please note that customers are responsible for all shipping costs, including return and reshipment fees associated with the repair process.

🔬 Can your jewelry be completely flawless?

Since our jewelry is handcrafted using eco-friendly polymer resin and other premium materials, minor imperfections such as tiny bubbles or slight variations may naturally occur during the handmade process.

If you are highly sensitive to small imperfections, we kindly suggest considering this before placing your order.

Please rest assured that we never ship pieces with major defects. Every item is carefully inspected before shipping to ensure high quality standards.

Due to the handmade nature of our products, no two pieces are exactly the same — each design is truly unique and one of a kind.

🎀 Do you accept custom or personalized orders?

Yes, we do accept custom and personalized orders.

Pricing may vary depending on design complexity, material availability, and the level of customization required.

If you have a specific idea in mind, please feel free to contact us — we would love to bring your vision to life.

For advanced customization requests, including designs where customers provide their own images or fully custom patterns, you are welcome to contact us anytime for further discussion.

🏷 Do you offer wholesale orders?

Yes, we offer wholesale pricing depending on order quantity, design complexity, and material availability.

Please contact us for wholesale inquiries.

✉：t18640211943@gmail.com

Whatsapp:+86 13346263784

🌍 Do you ship internationally?

YES, we do ship internationally!

We currently ship to most countries worldwide, including the United States and Europe.

For countries outside the United States and Europe, we kindly recommend contacting us before placing your order to confirm shipping availability and details. Please note that additional customs duties, import taxes, or fees may apply depending on your country’s regulations, and these charges vary by destination.

📦 What is your return policy?

At this time, we do not offer returns for refunds due to safety and hygiene considerations.

If you are unhappy with your order, please contact us and we will do our best to assist you.

 

❌ Can I cancel my order?

We do not accept cancellations once an order has been placed and processed in our system.

📭 I never received my order – what should I do?

• Once a package is marked as “in transit,” we are no longer responsible for lost or delayed shipments.
• Please contact USPS directly with your tracking number.
• Sometimes USPS marks packages as “delivered” before actual delivery. Please wait up to 3 business days.
• If still not received, contact USPS for assistance.
• For extra protection, please contact us before purchase if you would like shipping insurance.